Meeting with the Centre for European Consumer Protection

With its 47-strong team (including 27 lawyers), the Centre for European Consumer Protection handles 18,000 cross-border complaints per year. It thus offers a range of free and specialised services for consumers in the border region, particularly in the areas of tourism, electronic commerce, the automotive industry, real estate and services.

The EVZ played a major role in the COVID-19 crisis and provided the residents of the border regions with practical and up-to-date information about the respective regulations on both sides of the Rhine.

As this crisis had a subsequent direct impact on cross-border workers and the social climate in German companies, the unequal treatment (‘double taxation’ of cross-border workers) with regard to short-time work benefits (‘KUG’) among French and German workers was the focus of the exchange between the honorary consul and the representatives of the ZEV.

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